If you’ve made a rental reservation with U-Haul but need to change or cancel it for any reason, don’t worry! The process is quite simple. In this guide, we’ll walk you through the steps you need to take to change or cancel your U-Haul rental reservation.
1: Locate Your Reservation Information
Before you can change or cancel your U-Haul rental reservation, you need to have your reservation information on hand. This includes your reservation number, the date and time of your reservation, and the location where you made the reservation. You may also need to provide personal information, such as your name and contact information.
2: Contact U-Haul Rental Customer Service
To change or cancel your U-Haul rental reservation, you’ll need to contact U-Haul customer service. You can do this by calling their toll-free number or by using the online chat feature on their website. When you speak with a customer service representative, be sure to have your reservation information available so they can quickly locate your reservation.
3: Explain Your Situation
Once you’ve reached a U-Haul customer service representative, explain why you need to change or cancel your reservation. They will likely ask you a few questions to verify your identity and confirm the details of your reservation. Be honest and clear about your situation so they can assist you in the best way possible.
4: Discuss Your Options
Depending on the reason for your change or cancellation, U-Haul may offer you some options to help you out. For example, if you need to change the date of your reservation, they may be able to find another available date that works better for you. If you need to cancel your reservation, they may be able to issue you a refund or credit for a future rental.
5: Confirm Your Changes
Once you’ve discussed your options with the U-Haul customer service representative, make sure you confirm any changes or cancellations in writing. This could be an email or a confirmation number that they provide you. This will ensure that there are no misunderstandings or confusion later on.
6: Consider U-Haul Rental Insurance
If you’ve already purchased insurance for your U-Haul rental, you may be able to transfer it to a new reservation or receive a refund for the unused portion. If you haven’t purchased insurance yet, consider whether or not you need it for your new reservation.
